Hotel
Kovilkudiyiruppu, Mullaitivu District 3.6 on Google · 381 reviews 3.0 · 30 reviews
அலை முல்லைத்தீவு | Alai Mullaitivu hasn't joined VolyTravel yet, so it can't take online bookings here. Contact them directly to book. Details are based on public business information and may change.
Kovilkudiyiruppu, 42000, Sri Lanka, Kovilkudiyiruppu, Mullaitivu
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3.0
30 reviews
This place is beautiful it's great resort has swimming pool had great time with family thanks for this place please definitely visit next vacation also try this place great seafood
Piruntha and lovely staff alai restaurant
There is absolutely nothing “resort-like” about this place. We booked two nights, but we honestly feel like cutting our stay short. The hotel is run-down, poorly maintained. The room is dusty and dirty, with mosquitoes and insects, and there isn’t even a mosquito net. The bed linen appears unclean, with stains and holes. The bathroom is old and extremely impractical. There is barely any water pressure in the shower, and when you shower, almost the entire bathroom gets wet – including the toilet paper. If you need to use the toilet afterwards, you have to accept that you will get wet as well. The air conditioning is also extremely noisy. The pool is green with algae and full of leaves and dirt. They were cleaning it when we arrived, but it didn’t look cleaned . This is particularly disappointing because we specifically chose this hotel because of the beautiful pool shown in the photos and were looking forward to a swim after a long journey. The standard is nowhere near what you would expect from a hotel marketed as a 4-star property. The only positives are the fantastic location directly on a beautiful beach and the friendly staff and good food. Unfortunately, these things cannot make up for the lack of cleanliness and maintenance. Very disappointing and definitely not a “resort.”
The management and front desk staff were completely dishonest and unfriendly. They pushed us to cancel our Booking.com reservation and rebook directly at the hotel—clearly just to avoid paying the booking commission. When we confronted them about this, they made excuses and blamed us, claiming our group of 4 adults and 2 kids didn't fit the room category. To make matters worse, the rooms were very small and the blankets were dirty. Avoid this place!
Very poor customer service, always cut the call and no response.
A manager should treat customers with respect. This kind of behaviour is unacceptable.”
Swimming pool very bad !
We stayed here for one night.worst experience ever. We stayed all over Srilanka and this hotel was the most expensive one. The rooms were dusty, dirty. Mosquitoes everywhere. Washroom was not functional at all. There was a centipede in my mom's room. Food was avarage. Bed linens were dirty and dusty. No manager on site. When I went to complain the front desk was telling me that she need to talk to the manager and he is traveling and there were compensation for our worst experience ever Avoid this place at all cost.
We were looking for a secluded, quiet hotel and this one helped us a lot because it was getting late and we couldn't find any other hotels nearby. We even agreed on the price. The service was incredibly nice and helpful, the welcome drink was amazing... They brought us coffee all the way to the beach, which is right next to the hotel, and they didn't even want to pay for it!! We swam in the pool and it didn't seem dirty to us. Yes, we've seen cleaner pools, but also significantly dirtier ones... The rooms were clean, adequately equipped. If we ever return to Sri Lanka, we'll be happy to come back to this resort...
Silent and cool natural place without noises better place at to meeting very very important service
