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Jaffna, Jaffna
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3.6
18 reviews
I recently visited Pizza Hut Jaffna with my staff after receiving some promotional coupons distributed at my business. Unfortunately, what was supposed to be a nice team outing turned out to be a thoroughly disappointing experience. When placing our order, the staff suggested adding extra cheese to our pizzas, and I agreed. However, I was surprised to find that they charged an additional 600 LKR per pizza just for this add-on. The real issue, though, was the quality. The cheese was genuinely awful—it had a strange, rubbery texture that was almost unchewable. It was so off-putting that I honestly questioned whether it was actual cheese or some low-quality substitute. It completely ruined the taste of the pizzas for all of us. On top of the poor food quality, the service was frustratingly slow. We were kept waiting for over 40 minutes for our order, which is unacceptable for a fast-food chain. I was extremely dissatisfied with both the meal and the service. Interestingly, after checking social media later, I noticed that others on Facebook have recently shared almost identical negative experiences regarding the cheese quality and wait times at this branch. Pizza Hut Jaffna really needs to inspect their ingredients and step up their service standards, as this was definitely not worth the price.
Very busy at night. Good service
Nice and clean
